Shipping policy
Shipping Policy
Free shipping is valid on orders of $100 or more for customers in the USA. Excludes Alaska, Hawaii, and Puerto Rico, after promotions and discounts are applied. Packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement. Eligible customers must select this option during checkout in order to receive free shipping.
If your order contains 'Pre-order' items, your order will be shipped together when the pre-order items become available in stock and ready to ship.
Large orders now require signature to ensure that packages arrive safely to the owner. We are not responsible for any orders that are stolen if customers so choose to remove the signature requirement from their order.
Estimated shipping time is calculated after products have shipped, it does not include processing time to pack the order and days of the weekend. Please advise that shipping times listed are only an estimate. Some orders may take more business days than the estimated delivery time during the holiday season due to postal delays.
Processing times can take 2-3 business days.
If you suspect that your package is lost, please contact your courier service provider first to inspect where the package has gone and email us at orders.nailsupplyhouseinc@gmail.com.
If you do not receive an email response within 24 hours it may be that your email has not gone through to our inbox. Please send us a follow up email if this is the case.
If your tracking has not been updated for a few days, please understand that it is likely being transferred over shipping facilities. It may take a few days to update as we partner with various couriers that are processing updates into separate systems when being handed over the shipment. Delays can be caused by inclement weather or sale times.
We provide standard/economy shipping by partnering with with various delivery companies (USPS/UPS).
Orders placed over the weekend are dispatched on Monday. Flat rate fees are shown at checkout. Orders over $100 USD are eligible for free shipping in U.S. Order value is before applicable taxes, after discounts are applied.
Standard shipping times in the US are estimated 3-8 business days.
If an item is returned due to an address mistake by the customer, the customer is responsible for the shipping charges to re-ship the item to the correct address. If the package is lost due to an address mistake by the customer, the customer will be responsible for filing a claim with the carrier and the customer will not be given a replacement package. If the package is lost because of faults from the carrier, then Nail Supply House Inc will file a claim with the carrier and the customer will receive a replacement package. If an item is returned due to the mistake of Nail Supply House Inc, Nail Supply House Inc will cover the shipping cost to re-ship the item.
If you have any questions about our shipping policy, you can always email Nail Supply House Inc at orders.nailsupplyhouseinc@gmail.com